Opora — Terms of Use

Effective date: 11 October 2026 · Version: 1.0

These Terms of Use ("Terms") are a binding agreement between you and Ivan Bannikov, Individual Entrepreneur (ინდივიდუალური მეწარმე) registered in Georgia, identification number 304675625, registered address Nino and Ilia Nakashidze Str. N1, Building N3, Apt. 3, Krtsanisi District, Tbilisi, Georgia, email ivandiv13@gmail.com ("Opora", "we", "us").

They govern your use of the Opora iOS application and https://ivandiv13.github.io/opora-legal (together, the "Service").

Please read section 4 (Not therapy, not a crisis service), section 13 (Limitation of liability) and section 15 (Governing law and disputes) carefully.

1. Acceptance

By using the Service, you agree to these Terms and to our Privacy Policy, which forms part of them. Before your first conversation, the App asks you to confirm this explicitly. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. When you accept these Terms in the App, you confirm that you are.

You confirm that you are not located in a country subject to a comprehensive embargo administered by Georgia, the European Union, or the United States, and that you are not on any applicable restricted-party list.

3. The Service

Opora is an AI journal and companion. You talk to it about your day — what worries you, what went well — and it listens, supports you, reflects back what it notices, and helps you see patterns over time through summaries, insights and check-ups of different areas of your life.

You are talking to an AI. Every reply in Opora is generated by artificial intelligence. There is no human on the other side of the conversation. Opora's companion character, its reactions and its "memory" of you are features of the software.

Free and paid features. Some features — such as the intro conversation and its first analysis — are available without payment. Others, including the daily conversation and check-ups, require an active subscription. What a subscription includes is stated on the purchase screen at the time you buy. We may change which features are free.

Fair-use limits. To keep the Service reliable and affordable, we apply reasonable limits — for example, on the number of exchanges in one day's conversation or on how often some features can be used. When you reach a limit, the App tells you.

Availability. We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend or discontinue any part of the Service. Where a change materially reduces what a paid subscription provides, we will give you reasonable notice and, where required by law, a pro-rata refund of the unused period.

4. Not therapy, not a crisis service

Opora is a tool for self-reflection and emotional support. It is not a psychologist, psychotherapist, doctor or any other healthcare professional, and it does not provide medical, psychological, psychiatric, legal or financial advice, diagnosis or treatment. It is not a medical device.

• Nothing Opora says should be relied on as a substitute for professional help. If you have, or think you may have, a mental or physical health condition, consult a qualified professional.
• Do not stop, start or change any treatment or medication because of something Opora said.
• Opora is not an emergency or crisis service. It does not monitor conversations in real time, and it cannot call anyone, contact emergency services or otherwise act on your behalf.
• If you are in danger, or thinking about harming yourself or someone else, contact your local emergency number (such as 112 or 911) or a crisis line immediately. Our Safety page lists where to find help.

5. AI-generated content

Opora's replies, summaries, insights and observations are generated automatically by AI language models.

• They can be inaccurate, incomplete, out of context, or simply wrong — including about you. They may occasionally be inappropriate or not what you need in the moment.
• They are not statements of fact and do not reflect our views or the views of any person.
• You remain responsible for your own decisions. Use your own judgement about anything Opora suggests.

If Opora says something harmful or clearly wrong, please tell us at ivandiv13@gmail.com. It helps us make the Service safer.

6. Your account

When you first open the App, an anonymous account is created for you. You can link it to Sign in with Apple to keep your journal across devices. We do not issue or store passwords.

You are responsible for:

• keeping your device and your Apple account secure — anyone who can unlock them may be able to read your journal;
• all activity that occurs under your account;
• the accuracy of the information you give us.

If you use only an anonymous account and delete the App or lose your device, your journal cannot be recovered. Link Sign in with Apple to avoid this.

One account is for one person. You may not share, sell or transfer your account.

You may delete your account at any time in Settings → Delete account. Deletion is immediate and irreversible, and removes your data as described in the Privacy Policy. Deleting your account does not cancel an active App Store subscription — see section 7.5.

7. Subscriptions, trials and payment

7.1 How subscriptions are sold

All purchases are made through the Apple App Store and charged to your Apple Account. We never receive or handle your payment details.

7.2 Free trial

Where a free trial is offered, the trial length, the price after the trial and the billing period are shown on the purchase screen before you confirm. If you do not cancel at least 24 hours before the trial ends, the subscription begins automatically and your Apple Account is charged.

7.3 Auto-renewal

Subscriptions renew automatically for the same period unless cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the period ends, at the price then in effect.

7.4 Price changes

We may change subscription prices. Apple will notify you of a price increase and, depending on the change, will either ask for your consent or give you the opportunity to cancel before it takes effect. A price change never applies to a period you have already paid for.

7.5 Cancellation

Cancel at any time in iOS Settings → your name → Subscriptions → Opora. We cannot cancel a subscription on your behalf. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.

7.6 Refunds

Purchases are processed by Apple, so refunds are handled by Apple under its own policy at https://reportaproblem.apple.com. We are not able to issue App Store refunds directly.

Consumers in the EEA and the UK: you have a statutory right to withdraw from a distance contract within 14 days. By starting to use digital content immediately, you may be asked to acknowledge that you lose that right once performance begins. Nothing in these Terms limits statutory consumer rights you have under the law of your country of residence.

7.7 Lapsed subscription

If your subscription ends, your account and your journal remain intact; paid features simply become unavailable until you resubscribe.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, or in breach of anyone's rights;
• use the Service to plan, encourage or obtain help with harming yourself or others;
• share other people's personal data in a way that breaches their rights;
• attempt to make the AI produce content that is illegal, sexually explicit involving minors, or designed to harass, threaten or defame anyone;
• attempt to extract, reconstruct or reverse engineer the Service's prompts, instructions or methodology, or to bypass its safety measures;
• copy, modify, reverse engineer, decompile or disassemble any part of the Service, except to the extent applicable law expressly permits it despite this restriction;
• access the Service through anything other than the official Opora app — including automated scripts, unofficial clients, or direct calls to our API;
• circumvent, disable or interfere with any limit, access control, security feature or payment mechanism;
• resell, sublicense or otherwise make the Service available to third parties;
• use the Service's outputs to train, fine-tune or evaluate any machine-learning model.

We may suspend or terminate access that breaches this section.

9. Your content

It stays yours. You keep ownership of everything you write or say in the Service, and of the content Opora creates about you from it.

You grant us a worldwide, non-exclusive, royalty-free licence to store, process, transmit to our processors (including AI providers) and display that content solely in order to provide the Service to you. We do not read it, we do not use it for advertising, we do not sell it, and we do not use it to train AI models. The full text of your conversations is deleted within 72 hours; Opora keeps only the summaries and notes it needs to remember you, as described in the Privacy Policy. This licence ends when you delete your account, except for backups and logs pending routine deletion as described in the Privacy Policy.

10. Our intellectual property

The Service — including the app, its interface, design, companion character, brand, code, prompts and methodology — is owned by us or licensed to us and is protected by copyright, trade-secret and other law.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service on Apple-branded devices you own or control, for your own personal, non-commercial use, for as long as you comply with these Terms. No other rights are granted.

If you send us ideas or suggestions, we may use them without restriction and without owing you compensation.

11. Third-party services

The Service depends on services we do not control, including the Apple App Store, Sign in with Apple, push notifications, AI model providers, and our infrastructure and subscription providers. Your use of Apple's services is governed by Apple's own terms. We are not responsible for the availability or performance of third-party services.

12. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that AI-generated content will be accurate or suitable for you, or that using the Service will produce any particular emotional, psychological or personal outcome.

Nothing in this section excludes or limits any warranty or right that cannot be excluded or limited under the law applicable to you as a consumer.

13. Limitation of liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or anticipated savings, however caused.
• We are not liable for decisions you make or actions you take based on AI-generated content.
• Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid for the Service in the 12 months preceding the event giving rise to the claim, or (b) EUR 50.

These limits do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited — including, for consumers in the EEA and the UK, liability under mandatory consumer protection law.

14. Suspension and termination

By you. Stop using the Service at any time, and delete your account in Settings.

By us. We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if continuing to provide the Service to you would expose us or others to harm or legal liability. Where circumstances allow, we will give you notice and an opportunity to fix the problem first.

If we terminate your account without cause while you hold a paid subscription, we will refund the unused portion of the period you paid for.

Sections 4, 5, 9, 10, 12, 13, 15 and 16 survive termination.

15. Governing law and disputes

These Terms are governed by the law of Georgia, without regard to its conflict-of-law rules.

Consumers. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country.

Everyone else. The courts of Tbilisi, Georgia have exclusive jurisdiction.

Informal resolution first. Before starting formal proceedings, please contact us at ivandiv13@gmail.com. We commit to trying in good faith to resolve the dispute within 30 days.

16. General

Changes to these Terms. We may update these Terms. The current version is always at https://ivandiv13.github.io/opora-legal/terms. If a change materially affects your rights, we will notify you in the App at least 14 days before it takes effect. Continuing to use the Service after that date means you accept the new Terms; if you do not, stop using the Service and, where a paid period is affected, contact us about a pro-rata refund.

Severability. If a provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

Language. These Terms are drafted in English. Any translation is provided for convenience; the English version prevails, except where the law applicable to you as a consumer requires otherwise.

17. Apple-specific terms

This section applies to your use of the Opora iOS app and, in the event of a conflict, takes precedence over the rest of these Terms for the matters it covers.

1. These Terms are between you and Ivan Bannikov only, not with Apple. Apple is not responsible for the app or its content.
2. The licence granted in section 10 is limited to a non-transferable licence to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
3. Apple has no obligation to furnish any maintenance or support for the app.
4. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
5. Apple is not responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
6. In the event of a third-party claim that the app or your possession and use of it infringes intellectual property rights, Ivan Bannikov — not Apple — is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
9. Contact information for questions, complaints or claims regarding the app: ivandiv13@gmail.com.

18. Contact

Ivan Bannikov, Individual Entrepreneur

• Nino and Ilia Nakashidze Str. N1, Building N3, Apt. 3, Krtsanisi District, Tbilisi, Georgia
• Identification number: 304675625
• Email: ivandiv13@gmail.com