Opora

Support

Something not working, or a question about your account? Email ivandiv13@gmail.com and you will get a reply from a human, usually within two business days.

If you are struggling right now, please see our Safety page — it lists where to get help immediately.

Frequently asked

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled on your device: Settings → your name → Subscriptions → Opora → Cancel Subscription. Cancel at least 24 hours before the period ends. You keep access until the end of the period you have already paid for.

I was charged after the free trial. Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I restored my purchase and it did not come back.

Make sure you are signed in with the same Apple Account that made the purchase, then tap Restore Purchases on the subscription screen. If it still does not appear, email us with the date of purchase and we will sort it out.

I got a new phone. How do I keep my journal?

Link Sign in with Apple in the app, then sign in with the same Apple Account on the new phone. Without it, your journal is tied to the app on your current device and cannot be recovered after the app is deleted.

Who can read what I write?

Nobody at Opora reads your conversations or your journal. Opora's replies are generated by AI models: to answer you, the conversation and the name you asked Opora to call you are sent to the AI provider — never your email or account — and the provider may not train on it.

We do not keep your conversations, either. The full text is deleted within 72 hours; Opora keeps only short summaries and notes so it can remember you. Details are in the Privacy Policy.

Can I turn off reminders, or hide them from my lock screen?

Yes: Settings → Notifications → Opora. Turn notifications off, or set Show Previews to When Unlocked or Never.

How do I delete my account?

In the app: Settings → Delete account. This permanently deletes your account and your whole journal. It cannot be undone, and it does not cancel an active subscription — cancel that separately as described above.

Opora said something wrong or hurtful.

Please tell us at ivandiv13@gmail.com. Describe what happened; you do not need to send the whole conversation.

Legal

Privacy Policy · Terms of Use · Safety

Contact

Ivan Bannikov, Individual Entrepreneur