Support
Something not working, or a question about your account? Email ivandiv13@gmail.com and you will get a reply from a human, usually within two business days.
Frequently asked
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled on your device: Settings → your name → Subscriptions → Voca → Cancel Subscription. Cancel at least 24 hours before the period ends. You keep access until the end of the period you have already paid for.
I was charged after the free trial. Can I get a refund?
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.
I restored my purchase and it did not come back.
Make sure you are signed in with the same Apple Account that made the purchase, then tap Restore Purchases on the subscription screen. If it still does not appear, email us — include the date of purchase and we will sort it out.
How do I delete my account?
In the app: Settings → Delete account. This permanently deletes your account and all of your learning data. It cannot be undone, and it does not cancel an active subscription — cancel that separately as described above.
I found a wrong translation or a bad subtitle.
Please tell us. Send the word or the line and, if you can, the video it appeared in. Reports like this are the fastest way the content gets better.
Which devices are supported?
iPhone running a current version of iOS. Speaking exercises need a microphone and speech recognition, which you can decline — the rest of the app works without them.
Legal
Contact
Ivan Bannikov, Individual Entrepreneur
- Nino and Ilia Nakashidze Str. N1, Building N3, Apt. 3, Krtsanisi District, Tbilisi, Georgia
- Identification number: 304675625
- Email: ivandiv13@gmail.com